Frequently Asked Questions

Order & Payment

  • Do I need an account to make purchases?
    No, you don’t have to have an account. However, having a registered account facilitates subsequent purchases and shows you your order history. If you haven’t created an account, click here to create one now!
  • How do I make payment?
    We accept Amex, Visa, Mastercard, Paypal, Cheque (Company) and Bank Transfers. However, all credit payments will be processed by PayPal. Fret not, your financial information will not be shared or retained by us!
  • Can I amend or cancel order after confirming it?
    All orders are placed and confirmed after the final checkout. Hence, do ensure that everything is correct before carting out.
    However, do email us at sales@alagasnetwork.com and state your order no. if you would like to change as soon as possible since we usually process our orders within 1 working day.
  • What is the lead time for backordered items?
    The ETA for backordered products would be 3-5 weeks. However, the lead time could change, subjected to manufacturer’s stock availability.

Shipping & Self-Collection

  • Do you ship internationally?
    Yes! However, international orders can only be placed at estore.alagasnetwork.com
  • Do you offer self-collection service?
    Yes we do! You may opt for self-collection during check out. Self-collection details are as follows:
          Office address: 41 Kallang Pudding Road #03-11, Singapore 349316
          Opening hours: Monday-Friday, 10am-6.00pm (*Avoid lunch hour 12pm-2pm)
  • What are the delivery charges?
    The delivery charges will be shown during check-out. Delivery is charged based on the weight of an item.

Return & Exchange

  • Do you accept returns or exchanges? 
    Yes, on a case-by-case basis. Drop us an email at sales@alagasnetwork.com and we will be glad to assist you from there!

Other Curiosities

  • Do you offer walk-in purchases?
    Yes, walk-ins are always welcomed. However, you may want to call (65) 6206-6634/6745-4549 or email us at sales@alagasnetwork.com to check if the stocks are available first. We wouldn’t want you to waste a trip!
  • Will there be a discount for bulk purchases?
    Yes! Do drop us an email at sales@alagasnetwork.com with the following information filled, so that we can serve you more efficiently!
          Company name:
          Name:
          Contact no:
          Item:
          Quantity:
          Preferred payment method:
  • Can I be a reseller?
    Definitely! Do drop us an email at sales@alagasnetwork.com with the following information filled, so that we can serve you more efficiently!
          Company name:
          Name:
          Contact no:
          Website address:
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